Feedback from previous guests about their experience.
46%
liked the hotel and would stay again
5.0/10
Guest rating
Rooms
5.0
Location
5.0
Service
5.0
Dining
5.0
Guest reviews
5.0/10
based on 10 reviews
5.7
5.7/10 based on 22 reviews
Perry
United States,
January
2025
5.0/10
I had a pretty disappointing experience at this hotel. The shuttle service to Canton is decent, but everything else fell short. The rooms had issues with cleanliness and repair, and there was a lack of proper service from the staff. It’s clearly not a four-star hotel, and I would advise looking for better options at this price point.
Rooms
5.0
The rooms are spacious, but I found them to be poorly maintained with dirty carpets and chipping walls.
Service
5.0
The staff's attitude was frustrating, as they often seemed unhelpful and difficult to communicate with, especially since they only spoke Chinese.
Location
5.0
It’s located in a quiet area away from the metro and markets, which isn’t very convenient for getting around.
Dining
5.0
I noticed some cleanliness issues in the breakfast area, which impacted my overall dining experience.
Facilities
5.0
The hotel lacks a swimming pool and other amenities that would make it more welcoming.
Alex
United Kingdom,
January
2025
5.0/10
My stay at this hotel was far from what I expected. The shuttle service to the Canton area was a nice touch, but the hotel doesn't live up to the four-star billing. The rooms were spacious yet neglected, with issues like dirty carpets and chipping walls. I also encountered cockroaches in the breakfast area, which was quite unpleasant. Overall, I wouldn't recommend this hotel based on my experience.
Rooms
5.0
The rooms were spacious, but the walls had chipping and the carpets were dirty.
Service
5.0
The staff mostly spoke Chinese, making communication difficult, and the service was often unresponsive.
Location
5.0
The hotel is not close to any metro stations or markets, which makes it less convenient.
Dining
5.0
The breakfast area was unhygienic with cockroaches present.
Facilities
5.0
No swimming pool or notable amenities were available, which was disappointing.
Andrew
United Kingdom,
January
2025
5.0/10
During my stay, I found the hotel’s main asset to be its shuttle service to Canton, which was quite convenient. However, I was disappointed with the overall condition of the hotel, as the rooms had chipping walls and dirty carpets which did not meet the advertised 4-star standard. The service was lacking as well, especially with communication challenges and a general attitude of indifference from the staff. Overall, there are definitely better options available for the price I paid.
Rooms
5.0
While the rooms were spacious, they had chipping paint and dirty carpets that left a lot to be desired.
Service
5.0
The service was frustrating as staff struggled with English and were often unhelpful, which made requests a hassle.
Location
6.0
The hotel is situated in a quiet area, but it's not close to metro stations or markets, which limits convenience.
Dining
Facilities
5.0
Facilities were quite basic with a lack of cleanliness, and I noticed cockroaches in the breakfast area.
Norman
United States,
December
2024
5.4/10
Rooms
Service
Location
Dining
Facilities
James
United States,
November
2024
6.6/10
Rooms
Service
Location
Dining
Facilities
Grayson
United Kingdom,
October
2024
7.2/10
Rooms
Service
Location
Dining
Facilities
Judith
United States,
October
2024
5.0/10
I had a frustrating experience at this hotel. The rooms were quite large, but they definitely need some maintenance, and I encountered cleanliness issues. The service was particularly poor; the staff seemed unhelpful and unfriendly. While the shuttle service to Canton was a plus, it didn't make up for the overall lack of quality. Overall, I'd suggest looking for better options even at this price point.
Rooms
5.0
The rooms were spacious, but the walls had chipping and the carpets were dirty.
Service
5.0
The staff spoke only Chinese and was not very accommodating.
Location
5.0
The hotel is in a quiet area, but it's not close to the metro or markets.
Dining
5.0
Breakfast area was not clean, and I saw cockroaches, which was quite off-putting.
Facilities
5.0
There seemed to be a lack of basic amenities, like a swimming pool.
Stella
United Kingdom,
September
2024
5.0/10
During my stay, I found the shuttle service to be the only highlight, but the hotel doesn't live up to its 4-star rating. The rooms were spacious but showed signs of wear and tear, and the staff’s attitude left much to be desired. I experienced multiple issues with service, which overshadowed the overall experience. Given the price, I would recommend exploring better options elsewhere.
Rooms
5.0
The rooms were spacious but had chipping paint on the walls and dirty carpets.
Service
5.0
The service was quite poor, as staff only spoke Chinese, and getting basic requests fulfilled required significant patience.
Location
5.0
The location is in a quiet area, but it's not convenient as it's far from metro stations and markets.
Dining
5.0
Breakfast had a limited selection, and cleanliness was an issue, with cockroaches seen in the dining area.
Facilities
5.0
There were no notable facilities like a swimming pool, further detracting from the experience.
Joseph
United States,
August
2024
5.0/10
My stay at this hotel was quite disappointing overall. The shuttle service to Canton was a plus, but the rooms were poorly maintained and the service was seriously lacking. Despite it being labeled a 4-star hotel, it felt more like a budget option. There were issues with cleanliness in the dining area and the staff's attitude left a lot to be desired. I wouldn't return based on this experience.
Rooms
5.0
The rooms are spacious, but the walls were chipped and carpets were dirty.
Service
5.0
The service was frustrating since the staff only spoke Chinese, making communication difficult. Requests for basic necessities like water were often ignored.
Location
5.0
The location is in a quiet area, but it’s not close to the metro or markets, making it less convenient.
Dining
5.0
The breakfast area had cleanliness issues, including cockroaches, which was very off-putting.
Facilities
5.0
The hotel lacked basic amenities like a swimming pool, which was disappointing.
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